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Pole Fitness Studio Policy

Refunds and transfers

Class packages and memberships are non-refundable and non-transferable. Once you purchase your classes, make sure you know the expiration date and use all classes before that date. Most of the packages have a three month expiration date.
We will not extend the expiration date.


Age Requirements

If you are under the age of 18, we require parental consent.

Our studio has a minimum age requirement of 16 years old, and we require written consent from a parent or legal guardian. Your parent needs to come to the studio with you so they can sign the release form with a copy of their ID. This is for insurance liability purposes.

If you are a minor, be sure you are accompanied by your parent/guardian for your first class


Late Policy

Please arrive on time for classes, dressed and ready to start your session at the scheduled time. We suggest that you arrive to the studio at least 10 minutes before your scheduled class to avoid late cancellation charges. Missing warm up due to late arrival is a safety issue and we ask that you respect both our instructors and other students by showing up on time.


Behavior

  • We are an open door studio and welcome all students.
  • Please respect our instructors and their role while attending classes. Students should not be teaching other students while in the studio.
  • Please refrain from using your cell phone in class,
  • We do not tolerate bullying or disrespecting other students and their personal space. Such behavior will result in removal from the class and you may be asked not to return to future classes with us.


Studio Rental

  • Studio rentals are for personal use/practice only and are not to be used for profit purposes (this includes photoshoots, non-personal videos, events, etc) unless otherwise agreed on with management.
  • There is a 24 hour cancellation policy when booking a studio rental. If you cancel within 24 hours, you will lose your session and your payment.
  • Studio rentals are by the hour. We do not do half-hour rentals.​


Observation

For the privacy and comfort of our students and instructors, we do not allow class observations. We do have a comfortable waiting area for visitors and friends. 


Cancellation Policy

At Xclusive Fit Club & Spa we have a 12 hour cancellation policy. As long as you cancel at least 12 hours before your scheduled class or wait list, you will not lose that class.

NO SHOW AND LATE CANCEL
If you late cancel, you will lose the class from your package.
No shows will be charged a single drop in class rate.  Our class sizes are small and we usually have a waitlists. ***Monthly members will be charged $12.00 every time they late cancel a class.

SERIES CLASSES
Please check your schedule to make sure you can attend all of the classes in a series. We understand that sometimes emergencies do come up. In that case, we offer "Beginner Drop-In" classes that you can register for online using your student account. This class is the price of a single pole dance class $25.

PRIVATE LESSONS & STUDIO RENTALS 
We ask that you let us know at least 24 hours ahead of time if you need to cancel a private class, otherwise you will lose your payment. There are no refunds for late cancellations.

PARTIES
Pole party deposits are non-refundable. If you do not show up for a scheduled party, there will be an additional $85.00 instructor fee charged to your card.


Waitlists

When classes are full, you can add yourself to the class waitlist. If space later becomes available, you will receive an automatic email letting you know you have been added to the class. Please note, that if you are added into class, you will be held to the same cancellation policy as with any other class you sign up for. Please manage your schedule and waitlists accordingly. 


Alcohol policy

No alcohol is allowed to be consumed before any physical activities at the studio. If you are intoxicated when arriving to our studio,  you will not be allowed to participate in class and will not be refunded your money.


Video Taping & Pictures

Taking pictures and filming others is not allowed in our classes. Please respect other students privacy. Filming of any instruction must have the explicit permission of your instructor and may not be distributed or publicly shared.


Inclement/Severe Weather Policy

For the safety of our students and instructors, Xclusive Fit Club & Spa reserves the right to cancel classes on days of inclement or extreme weather. This includes spring and summer days when the temperature is above 90 degrees F and winter days of heavy snow or freezing temperatures. Students will receive cancellation notices by 12 PM for evening classes, or 7 PM the night before for morning classes.


ALL classes are Co-ed at Xclusive Fit Club & Spa